1--install for SD secure VPN access first install -InstaSafe-Agent-arihant (1).rar log in with user id which u had provided for login password- connect me. again it sennd 2 factor authentication password on his mobile and email id. after putting 2 factor password- he will be able to login and connect through rdp or vnc, ip address as per sheet check with Dipak 2- install- for Data security download it install ARCONDeskInsightSetup.rar follow the process as per text file on the file. check with amit/lokesh 3-- install for call not for all-Zoiper5_Installer_v5.3.8.rar cordinate with Dipak